Thank you for choosing our handmade dresses!
Because our dresses are made to your unique measurements and preferences, we have a policy that focuses on exchanges rather than returns.
Exchanges: We understand that sometimes a different size or style may be needed. If you would like to exchange your dress for any reason, please contact us within 14 days of receiving your order. We are happy to assist you in finding the perfect fit or style that meets your expectations. To qualify for an exchange, the dress must be unworn and in its original condition.
No Returns: Due to the custom nature of our handmade dresses, we cannot accept returns. Each dress is carefully crafted to your specifications, making it unsuitable for resale. We appreciate your understanding in this matter, as it allows us to continue providing personalized, high-quality garments to our valued customers.
Our top priority is your satisfaction! If you have any questions or need assistance with your exchange, please don’t hesitate to reach out at beneva.simplicity@gmail.com. We are here to help you every step of the way and ensure that you and your child love your handmade dress.
